Withdrawals
How to Withdraw Funds?
Withdrawing funds from your trading account is an effortless process. You can request to withdraw funds from your account by submitting an online form through the Client Portal area. We will endeavour to process your withdrawal request within 24 business hours. Please check our comparison page for withdrawal methods offered under different asteolux entities.
Log into the Client Portal area and click Withdrawals from the menu options
Select the trading account you wish to withdraw funds from and enter the desired amount.
Choose the funds destination or where you would like your funds to be withdrawn to.
Confirm the details and click Request Withdrawal to complete your withdrawal request.
Funds withdrawal is only available to clients who have uploaded their identification documents and had their trading account approved. To protect against fraud we may require additional information and/or proof of identity to be submitted before processing a withdrawal request. If it is your first time making a withdrawal please ensure that you upload your identification documents (clearly showing your full name, address and date of birth) for authentication to avoid delays. Please also note that all initial withdrawal requests must be verified for safety and security reasons – you can do this by submitting a bank statement to us showing account holder information and details.
Withdraw Methods
Credit/Debit Card
Bank Wire
Neteller
Important Note
- All withdrawal requests submitted before 01:00 PM AEST/AEDT Monday to Friday will be processed on the same business day. Any requests received after this time may not be processed until the next business day.
- We cannot guarantee same day receipt of funds. Clearing times are subject to the receiving bank processes and are beyond our control – international withdrawals may take between 2 – 5 business days to be received.
- We do not charge any internal fees for withdrawals. Please note withdrawals to non-Australian banking institutions may attract intermediary transfer and/or conversion fees. Any such fees will be passed onto you. Please account for such fees when making withdrawals of small amounts.
- Due to third-party transaction regulations, funds can only be returned to an account/card in the same name (or joint) as your asteolux trading account. We will not accept withdrawals made under a different name to your asteolux trading account.
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FAQ
You can withdraw funds from your account easily through our secure Client Portal area. For more information contact your account manager or get in touch with us. Note that funds can only be sent back to an account in the same name as your trading account.
We aim to process all withdrawal requests submitted before 01:00 PM AEST/AEDT Monday to Friday on the same day. Any requests received after this time may not be processed until the next business day.
Please note that processing times may vary and are subject to receiving bank processes. International transfers may take up to 2 – 5 business days to be received.
We do not charge any internal fees for deposit and withdrawals.
Please note deposits and withdrawals to non-Australian banking institutions may attract intermediary transfer and/or conversion fees. Any such fees will be passed onto you. Please account for such fees when making withdrawals of small amounts.
Additionally, any international Telegraphic Transfer (TT) fees charged by our banking institution are passed onto the client.
